Gardeners Blackheath Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Blackheath provides gardening and related services to residential and commercial customers. By booking any service with Gardeners Blackheath, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation requesting services from Gardeners Blackheath.

Company means Gardeners Blackheath, the provider of gardening and related services.

Services means any gardening, grounds maintenance, landscaping, lawn care, hedge cutting, planting, garden clearance, waste collection or other services supplied by the Company to the Customer.

Service Address means the property or land at which the Services are to be performed.

Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services, including but not limited to regular garden maintenance, one-off tidy ups, lawn care, hedge and shrub trimming, planting, weeding, garden clearance and related services suitable for domestic gardens and commercial outdoor areas.

The specific scope of Services for each booking will be as agreed between the Customer and the Company at the time of booking or as confirmed in a written quotation or confirmation message describing the work to be carried out.

Any work that goes beyond the agreed scope, such as additional areas, extra waste removal, or specialist tasks, may be treated as additional services and may be charged separately at the Companys prevailing rates.

3. Booking Process

3.1 A booking request may be made by the Customer through any contact method offered by the Company. The booking will only be considered accepted when the Company confirms the appointment date, approximate arrival time window, and scope of Services.

3.2 The Company may provide an estimate of the time required to complete the Services based on the information supplied by the Customer. This is an estimate only and the actual time may vary depending on garden condition, access, weather, and other factors.

3.3 For larger jobs, one-off projects, or ongoing maintenance plans, the Company may provide a written quotation. Quotations are generally valid for a limited period from the date of issue. If the Customer wishes to proceed after the expiry of that period, the Company reserves the right to amend the quotation.

3.4 The Customer must ensure that all information provided to the Company is accurate, including the Service Address, description of the garden, and any relevant access instructions. The Company is not responsible for any delay or inability to carry out the Services arising from incorrect or incomplete information.

4. Access to the Property

4.1 The Customer is responsible for providing safe and reasonable access to the garden or outdoor area at the agreed appointment time. This includes ensuring that any gates are unlocked, access codes are provided where required, and that the Company can enter and leave the Service Address safely.

4.2 If the Company attends the Service Address and cannot gain access or considers access to be unsafe or obstructed, the Company may treat the visit as a same day cancellation and may charge a cancellation fee as set out in these Terms and Conditions.

4.3 The Customer must ensure that pets and children are kept away from the immediate working areas while the Services are being performed for safety reasons.

5. Customer Responsibilities

5.1 The Customer must inform the Company of any particular hazards, delicate plants, underground services, sprinkler systems, cables, or other features that could be damaged or create risk during the performance of the Services.

5.2 The Customer must remove or clearly identify any valuable items, decorations, ornaments, garden furniture or objects that require special care or that may obstruct the work.

5.3 Where the Services involve use of the Customers water or electricity supply, the Customer agrees to provide reasonable access without additional charge.

5.4 If parking restrictions apply at the Service Address, the Customer must provide suitable parking arrangements or permits where necessary. Any parking charges or fines incurred as a result of the Customers failure to arrange suitable parking may be passed on to the Customer.

6. Pricing and Payment Terms

6.1 Prices for Services will be as agreed at the time of booking or as set out in a quotation provided by the Company. Prices may be based on hourly rates, fixed project fees, or ongoing maintenance fees.

6.2 Unless otherwise agreed, payment is due on completion of the Services on the day of the visit. For ongoing maintenance contracts or commercial arrangements, the Company may agree alternative payment terms such as invoicing on a weekly or monthly basis.

6.3 The Company accepts a range of payment methods. The specific accepted methods and payment details will be communicated to the Customer during the booking or invoicing process. The Customer must not send cash by post.

6.4 If payment is not made on the due date, the Company reserves the right to suspend further Services until full payment is received and may charge interest on overdue amounts at a reasonable rate to cover administrative and financing costs associated with late payment.

6.5 All prices quoted are for Services only and may exclude disposal fees, specialist materials, or additional charges for unforeseen work, unless expressly stated otherwise in the quotation or confirmation.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a booking by giving reasonable notice to the Company. The required notice period will normally be at least 24 hours before the scheduled appointment time.

7.2 If the Customer cancels or reschedules a booking with less than the agreed notice period, the Company reserves the right to charge a cancellation fee. This fee may be a fixed amount or a proportion of the estimated fee for the Services, to cover time allocated and any costs incurred.

7.3 If the Company is unable to perform the Services on the agreed date due to circumstances beyond its control, including severe weather conditions, illness, traffic incidents, equipment failure, or other unforeseen events, the Company will inform the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss arising from such rescheduling, but no cancellation fee will be charged if the appointment is rearranged.

7.4 If the Customer repeatedly cancels or fails to provide access, the Company may at its discretion terminate the Contract and decline to accept future bookings from that Customer.

8. Garden Waste and Environmental Regulations

8.1 As part of the Services, the Company may generate green waste such as grass cuttings, hedge trimmings, leaves, branches and other organic material. The handling of such waste will be as agreed with the Customer at the time of booking.

8.2 Where practical and agreed, green waste may be placed in the Customers garden waste bin, compost area, or another location on the property. The Customer is responsible for ensuring any council bins or private waste facilities are suitable and permitted for this type of waste.

8.3 If the Customer requests removal of green waste from the Service Address, an additional charge may apply to cover transport and disposal costs. This charge will be communicated in advance where possible, based on the anticipated volume of waste.

8.4 The Company complies with applicable waste and environmental regulations for the transport and disposal of garden waste. The Company will not remove hazardous waste, soil contaminated with chemicals, asbestos, or other prohibited materials.

8.5 The Customer must not request the Company to dispose of waste in a manner that would breach local regulations or environmental guidelines. If, during the performance of the Services, the Company discovers waste or materials that cannot lawfully be removed or disposed of as standard green waste, the Company may decline to remove such materials and may suggest appropriate specialist services instead.

9. Quality of Service and Complaints

9.1 The Company aims to provide Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the work, the Customer should raise the issue with the Company as soon as possible and ideally within 48 hours of completion so that the matter can be investigated.

9.2 Where the Company, acting reasonably, accepts that the Services have not been performed with reasonable care and skill, the Company may at its option either re-perform the relevant part of the Services or offer a partial refund in proportion to the affected work.

9.3 Any complaint does not entitle the Customer to automatically withhold payment. The Customer must still pay any undisputed amount while the Company investigates and addresses the complaint.

10. Liability and Insurance

10.1 The Company will exercise reasonable care and skill in providing the Services and will take reasonable steps to avoid damage to the Customers property. However, the Customer acknowledges that gardening work involves the use of tools and machinery and that minor scuffs or disturbance of soil and plants may occur as part of normal work.

10.2 The Company shall not be liable for pre-existing damage or defects, including but not limited to unstable fences, loose paving, decayed trees, failing walls, or damaged fixtures, even if such items become more apparent during the performance of the Services.

10.3 The Company shall not be liable for loss or damage arising from the Customers failure to follow the Companys advice or instructions, including guidance on watering, plant care, lawn treatment, or the use of garden areas immediately after works have been completed.

10.4 To the fullest extent permitted by law, the Companys total liability to the Customer in respect of any claim arising under or in connection with the Contract shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.

10.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

10.6 The Company maintains appropriate insurance cover for the Services it provides. Details of insurance can be provided on request.

11. Health and Safety

11.1 The Company will perform the Services in a manner that is, so far as reasonably practicable, safe for its staff, the Customer, and any occupants of the Service Address.

11.2 The Customer agrees not to interfere with or misuse any equipment being used by the Company during the performance of the Services. The Customer should keep a safe distance from any powered machinery, cutting tools, or vehicles while work is taking place.

11.3 If the Company reasonably believes that continuing to work would be unsafe due to weather conditions, unstable structures, aggressive animals, or other hazards, the Company may suspend or terminate the visit. In such circumstances, the Company will discuss alternative arrangements or a revised appointment with the Customer.

12. Materials, Plants and Guarantees

12.1 Where the Services include the supply of materials or plants, these will be chosen with reasonable care and will be of a standard suitable for the intended purpose, taking into account the local climate and typical garden conditions.

12.2 Plants are living products and their long-term performance depends on a range of factors including weather, soil conditions, pests, diseases, and aftercare by the Customer. The Company cannot guarantee the lifespan, growth rate, or final appearance of any plants or lawns once they have been planted or treated, unless expressly agreed in writing.

12.3 Any guarantees or specific product warranties offered by manufacturers or suppliers will be passed on to the Customer where applicable, subject to the terms of those guarantees or warranties.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations under the Contract if such delay or failure is due to circumstances beyond its reasonable control, including but not limited to extreme weather conditions, natural disasters, acts of government or regulatory authorities, strikes, lockouts, transport disruptions, or failures of utilities.

13.2 In such cases, the Company will make reasonable efforts to notify the Customer and to resume performance of the Services as soon as reasonably practicable.

14. Termination

14.1 Either party may terminate an ongoing maintenance agreement by providing reasonable written notice, subject to any minimum term agreed at the outset of the arrangement.

14.2 The Company may terminate the Contract immediately if the Customer fails to pay any amount due on the due date, repeatedly cancels at short notice, behaves abusively or unreasonably towards staff, or otherwise materially breaches these Terms and Conditions.

14.3 Termination shall not affect any rights or obligations that have already arisen at the date of termination, including the Companys right to receive payment for Services already performed.

15. Privacy and Data Protection

15.1 The Company will collect and use personal data from the Customer, such as name, address, and contact details, for the purposes of managing bookings, providing Services, and handling payments and communications.

15.2 The Company will take reasonable steps to keep Customer information secure and will not sell or share personal data with third parties except as required for the provision of the Services, for legal or regulatory reasons, or with the Customers consent.

16. Changes to these Terms

16.1 The Company may update these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are made available. For ongoing maintenance agreements, the Company will notify the Customer of any significant changes in advance where reasonably practicable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or these Terms and Conditions.

By proceeding with a booking or accepting a quotation, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions for all Services provided by Gardeners Blackheath.